Third Stop: Frog and Turtle, Westbrook

A few of us had been here before and thought the service was a little lacking...but we went back for burgers anyway for one reason: the food was really good.

That being said--The service this time was absolutely ATROCIOUS. Shockingly so. We had made a reservation, and when we showed up, the restaurant was about half full, and we sat right down. From there, we sat at our table for about 20 minutes without one single staff member saying a word to us--or making eye contact at all, for that matter. Which was annoying to us, but more of a disservice to them, because we could have (and would have) consumed about 15 drinks together in the time we were waiting for anyone to come take our order. After a little bit, we decided to just get up ourselves and get our own drinks at the bar. (The bartender, it should be said, was very accommodating and ended up hustling a lot to make up for the understaffed service team.)

Finally, our waiter came over. (Who, it should also be said, was incredibly nice...I certainly won't attack his personal character. He was totally overwhelmed and the service issues weren't entirely his fault. These seemed intrinsic to the actual management of the restaurant.) We ordered some more drinks (1/2 of which didn't come, 1/2 of which were incorrect), and we decided to order our food right away, since we knew it was bound to take forever.

The burger selection is al la carte for the most part, and when the basic burger starts at $10 and the toppings are $.50-$1 each, it's easy to spend some loot. They do have interesting ingredients (fried egg, local goat cheese, pepperoni, various sauces) and you can choose fries or onion rings included in that price. We ordered.

Then, we waited.

And waited.

And waited.

We were out for burgers and beers. And we were there for just shy of 3 hours.

By the time the food came, I personally didn't even care if it was a burger from McDonald's. We were starving. (Although they did bring us bread, which was kind.) For me, the food was o.k. The onion rings were floppy and tasteless, the burger was (for all it's impressive toppings) not that interesting and messy. For others, the food was real good. The meat was cooked well for most of us, the sauces (which you pay for separately) were really delicious, the krinkle-cut fries were a "pleasant surprise" and the homemade pickles were incredible. In fact, it was said that they were "the highlight of the whole place which was a bit of a disappointment."

And then, the bill. Our waiter (who, may I say again, was a very nice person), seemed to not be paying attention to anything that had happened all night. The drinks were incorrect, we were charged for some that were "given" to us because they were poured wrong for other tables, we were overcharged for some of the food; he ended up printing 4 "drafts" of our bill before we finally just signed and left, wanting to go home and go to bed. The poor guy. He was trying, he really was. And if it were just this one time that the service team had an "off night", I could have gotten over it easier. But this is the 4th (and last) time I'd given it a shot, and each time I'd gotten apologies from the staff about how "slammed" they were...even though some of the tables were empty.

So, unless you have a LOT of catching up to do with an old friend...or a really good date you just want to drag out...or just a whole lot of time to kill before you catch a plane...there are just too many good restaurants in this state to bother with this one.

Scores out of 100

Taste: 74

Atmosphere: 54

Overall Experience: 54

Second Stop: The Dogfish Cafe, Congress St. and St. John, Portland

Quote of the night was "I will compare every burger from here on out to this one." That about sums it up. This was a great stop. First off, our props to the staff--when we arrived there, we were clearly not the only ones interested in dinner--the small room and bar was absolutely packed. If I were the host, I would have been annoyed. However, this guy seemed genuinely happy that our party of 6 had shown up. We had some drinks at the bar, and the bartender was totally nice as well. When it came time to seat us, the waitress made special accommodations for our crowd and even moved us to a better table seeing that we were a bit cramped. So props on the service all around.

For food, 3/6 of us got the namesake burger: The Dogfish. It is, as one member accurately put it "a commitment." The thing is literally 1 foot tall. All sorts of madness went on there: onion rings, sauces, veggies, bacon I believe...just massive. The meat is local, the pickles, fries, chips and onion rings are homemade, and the food is really something to be proud of. Two basic burgers were ordered, and one veggie burger (which is made locally of black beans) with a generous amount of guacamole. The onions are sliced really thin, which is great, the sides were actually "on the side" so that you can basically build your own burger to your liking. Everyone was quite thrilled with the overall taste experience. We did not leave hungry.

There were some small downsides, nothing that made us re-evealuate our wonderful service or pleasure with the food, but they're worth mentioning. Overall, the meat was cooked more than any of us expected it to be. This usually would be a real disappointment, but it wasn't THAT big of a deal--we just decided that we would from now on recommend ordering one step lower than what you'd actually like. The prices are, well, not cheap, but not outrageaous. Overall, the beer was not as expensive as we thought it would be, so this made up for any sense of overspending on the food. Definately exceeded our expectations, and was a night we still talk about. (And yeah, we realize that we've now had the bar brought way up.)

Scores out of 100

Burger: 87

Atmosphere: 100

Overall Experience: 100

First stop: Wild Willy's, South Portland ME

This was a very good choice to start with. There's no waitstaff, you order at the counter as you walk in. The big draw here was the option to have bison as a stand in for hamburger on any burger. Not only is it a little different from the usual, but the information provided on the counter proved that there was a big nutritional difference as well. 4 out of 5 of us went this route and were incredibly pleased. All of us agreed that the meat was cooked the way we wanted it (they weren't afraid of pink) and the toppings were well executed on the specialty burgers (think horseradish, pepperjack cheese, sautéed onions, green chilies, barbecue sauce, mmm...) Go there.

Scores out of 100.

Burger: 84

Atmosphere: 72

Overall Experience: 76